![]() ![]() I recounted the severity of the situation point by point. I explained to Ron my absolute disgust at his lack of concern for my safety, well being and overall callous attitude. I explained to Ron that his "approval of the costs were not my concern and they would be settled between my insurance company and his". Ron in a very arrogant, non-concerned voice told me that he was only approving $1000 of the damage that was quoted by Ford. On 11/15 after strongly voicing my frustration with Valvoline to the service Manager on their lack of customer service, concern for safety and follow up with customers I received a call from area manager (Ron **). On each update call from the service manager, I expressed my disgust that his manager has yet to contact me and could he please have him do so. It’s now weeks later and no one from Valvoline has called me except the service manager to keep me updated on the information from Ford about the damage to my vehicle. I advised that I would like the area manager to reach out to me directly so I can express my concern. I was advised by the customer service rep that my claim was escalated and would be addressed ASAP. Provided all of the information above and noted the area manager's name. While I was waiting for a tow I called Valvoline corporate and filed a claim. During this exchange the service manager admitted negligence and agreed that this was their fault and very dangerous. The service manager stated that he told his manager everything and explained how serious it was. I noted that the area manager clearly does not understand the severity of the situation. I expressed my concern for my safety and how this situation put mine and others lives at risk. The service manager Ron advised that his Area Manager (Ron **) would not approve the costs of the tow truck because my wheels were back on my car. I asked when the tow truck was coming and I was instructed to speak with the service manager. A tech from Valvoline came to let me know my wheels were back on and the car was ready. ![]() I advised that I would wait across the street and requested that my car be towed to a local Ford dealership at Valvoline's costs because I did not feel safe driving it. He tried for 2 hrs with multiple jacks and struggled. ![]() The Service manager walked over to the vehicle and said he would get my tired back on. "We must not have tightened the lug nuts" not, "Are you ok. I told him and his techs that the wheels just came off my car. Since I didn't make it more than 1000 feet from the shop I ran across the road to get the attention of the service manager. I was thankful to be alive and grateful that I did not hurt or kill another person. ![]() When the front tire came off it caused extensive damage to my wheel well, front quarter panel hood and numerous other issues. I rushed out of the car to find no tire on my front passenger side and my back tire was halfway off the car. I slowly scrapped my way just off the highway into a parking lot. Scared for my life I pressed the gas hoping the 3 remaining tires would be able to get me to safety. My car dropped onto the rotor and I was stuck perpendicular in the middle of oncoming traffic. My Front passenger front tire came off my vehicle and rolled down the road. Out of my passenger window I could see a tire rolling down the road. When I turned across road (oncoming traffic) I heard a loud bang and the front passenger side of my car dropped to the pavement. I moved into the center turning lane so I could pull in a large parking lot across the street and see what was going on. I made it 500 feet before hearing alarming sounds coming from my car. I pulled out of their parking lot and onto a busy highway. When they were "Finished" they asked me to sign the paperwork and said I was done and could drive away. When I arrived the people working were friendly and appeared to be working on my car with care. I went to the Valvoline Instant Oil change in Levittown PA for a routine oil change and tire rotation on November 5th 2018. ![]()
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