Unfortunately, there seems to be a problem with the latest version of the AIR runtime for Windows (v33.1.1.444).Ī clean install appears to be successful but does not allow any AIR applications to be installed (and AIR itself cannot be uninstalled via the Control Panel). the galleries that you upload to your websites) does not use or rely on Flash in any way, shape or form. Incidentally, for anyone else reading this thread and wondering about the use of Flash, AIR may use Flash technology internally but Juicebox itself (i.e. Once the Harman version of AIR settles down and becomes more stable, I feel confident that there will be fewer issues with JuiecboxBuilder. There are several known issues on the AIR Runtimes download page which Harman are working through (and, by the looks of things, a few unknown issues, too). not AIR) would be a huge undertaking).ĪIR seems to be a little unstable at the moment, having recently transitioned from Adobe to Harman. Unfortunately, I am not the author of Juicebox (or JuiceboxBuilder) and I am not involved in any executive decisions (and re-writing JuicboxBuilder for a different platform (i.e. I'd love to see a new version of Juicebox released soon and I, too, think that it is no longer necessary to support older versions of Internet Explorer. I found it here ( ) (The file is reported as being 100% clean on VirusTotal but as the source of the file is not the original vendor, please install at your own risk.) (2) Download and install the previous version of AIR (v33.1.1.385). If you cannot uninstall Adobe AIR via the Control Panel, delete the following folder manually:Ĭ:\Program Files (x86)\Common Files\ Adobe AIR Scraping AIR out of my system manually and installing v3.1.1.444 afresh, I can now reproduce the " installer file is damaged" problem. I ran the installer (as an update to an pre-existing version of AIR) when it was released and the update seemed to be successful, although running the installer again suggests that the update did not work (if offers to update again, rather than suggesting that I already have the most recent version).Īlso, after running the update, I can no longer uninstall AIR via the Control Panel. On further investigation, it looks like there might be a problem with the latest AIR runtime released by Harman a couple of days ago (v3.1.1.444). I hope that these suggestions help you to successfully install JuiceboxBuilder-Pro. You can reset your clock to the correct time after the install. With regard to #10, try setting your system clock back two years before attempting the install.Īs unlikely as it sounds, it seems to have helped a couple of other users who have reported similar issues. The suggestions in the post which I think are most relevant to your problem are #4 (regarding the location of the JuiceboxBuilder-Pro installation file), #9 (regarding anti-virus programs) and #10 (regarding the system clock). There are other hints and tips in the forum post which might help. Troubleshooting JuiceboxBuilder installation and usage problems: (Be sure to manually delete all files and folders listed in the forum post which may be left behind after an uninstall or a failed install.) Having ensured that your JuiceboxBuilder-Pro installation file is not corrupt, the next thing I'd do is try the full uninstall/reinstall procedure noted as suggestion #11 in the forum post below. You can check the MD5 and SHA1 hashes of files with a free program such as HashCalc: However, if you would like to ensure that your JuiceboxBuilder-Pro installation file is not corrupt, then you can check that it has the following properties: If you are able to extract the 'juicebox_pro_1.5.1.zip' file without any errors, then it is unlikely that your 'JuiceboxBuilder-Pro.air' installation file is actually damaged. I'm currently using the latest stable builds of both Windows 10 (19042.906) and Adobe AIR (3.1.1.444) myself and run JuiceboxBuilder-Pro v1.5.1 without any problems. I hope that my notes below help to resolve your problem.įirst of all, please let me reassure you that JuiceboxBuilder-Pro v1.5.1 is fully compatible with Windows 10 and Adobe AIR 33. I'm sorry to hear that you are having trouble installing JuiceboxBuilder-Pro.
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